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Frequently Asked Questions
Below are some common questions from our customers that may very well give you the answer you are looking for.
- A computer to take the test
- A smartphone to use as a remote
- 10 feet of space between you and the computer
- A credit card or driving license to calibrate the screen
- A copy of your current prescription (or a picture of your contact lens box)
During the test, you can expect to answer a few questions about your current and past eye problems. You will then do a vision check, followed by some quick and easy eye health tests.
This is an example of what the renewed prescription will look like.
Our exam starts with a quick questionnaire about your eye history. Then there is the vision check: This will require you to wear your current contacts or glasses so that we can get the most accurate assessment of your current level of vision. The last steps are to complete some eye health checks (e.g. to screen for color blindness). Please note that this online vision test cannot measure your refractive error to determine a new prescription, nor can it replace an in-person dilated eye exam, which should be performed regularly throughout your life.
This is very common! If you wear contacts, we just need a photo of the box that the contacts came in; your prescription can also be found on the individual blister packs. See examples below.
If you've lost your glasses prescription, please call your eyecare provider and ask for your most recent prescription to be sent to you. We cannot provide a prescription renewal without an existing prescription.
No, this is a limited vision test and eye health screen that does not act as a replacement for your comprehensive in-person visit. Depending on how you perform on your test, you may even be encouraged to expedite your in-person eye exam.